1. We are 100% online based E-Commerce store based in Kuala Lumpur ,Malaysia .
2. Due to Huge amount of orders sometimes we do not have enough stock , please whatsApp us to get an update by giving us the SKU number of the product you are looking for .
3. we deliver all over Malaysia using our delivery partners please allow us to give at least 3-4 business days for the items to arrive .With public holiday or due to weekends it might take 1 or 2 more days .5-6 Business days for Sabah and Sarawak .
4. We also do COD but with at least 80% payment upfront only for the area around KL or Selangor with above purchase above RM 2500. 
5. Customers are advised to record a video while opening the package , if package is destroyed please return it back with the original box for the replacement delivery .
6. We only sell original products with official warranty . 
7. For  international orders/bulk orders please contact us first , we will contact Royal Malaysian Customs to seek their advice . 
8.  Digital Invoice will be issued for every product hence required no signature .Please keep it for warranty claim in future .
9. We provide 7 days guarantee period which starts from the date you receive the order items. Certain products with a manufacturer’s defect are entitled to a ONE-to-ONE exchange.
10. Pre-order products are available to purchase and will be shipped to you as soon as we receive the item from our suppliers.
11. If you have any further question or require any assistant, kindly contact our Customer Service Team via Whatsapp or email.
12. For tenders Orders Please contact us first for more better rates .
13. Refer to our Social Media accounts for update of new products .

Please note that only deposit the money in the official company account MT-TECNO ENTERPRISE only. We will not be responsible for any loss.
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1. Acceptance of Terms

By using our website and making purchases, you confirm that you are at least 18 years old or have the consent of a parent/guardian, and you agree to these Terms of Use and our Privacy Policy.

2. Use of Our Website

You agree to:

• • Use our website only for lawful purposes.

  • Provide accurate and current information during checkout.

  • Not engage in any fraudulent, abusive, or unlawful activity.

3. Account & Checkout Information

We do not require you to create an account to shop. However, when you make a purchase, you must provide accurate personal information including:

• Full Name

• Email Address

• Phone Number

• Shipping/Billing Address

This information is used only to process your order and for customer service purposes.

4. Privacy & Data Collection

We collect personal data only during checkout and use it to:

• Process and deliver your order

• Contact you about your purchase

• Comply with legal requirements

We do not sell or rent your personal information to third parties.

5. Product Information & Availability

We make every effort to display accurate product descriptions, pricing, and availability. However, errors may occur. We reserve the right to correct such errors and update information without prior notice.

6. Payments

All payments must be made via the payment methods listed on our website. You agree to provide valid payment details and authorize us to charge the total order amount.

7. Shipping & Delivery

Shipping timelines are estimates only. We are not responsible for delays caused by third-party couriers or unforeseen events. More details can read above.

8. Returns & Refunds

Our returns and refunds policy is stated above . By purchasing from us, you agree to the terms of that policy.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products, except as required by Malaysian law.

10. Changes to Terms

We may update these Terms from time to time. The latest version will always be posted on our website, with the effective date updated accordingly.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Information We Collect

We collect personal information only during checkout, including:

• Full Name

• Email Address

• Phone Number

• Shipping and Billing Address

We do not collect payment card details directly — all payments are processed securely by our payment service providers.

13. How We Use Your Information

Your personal information is used for the following purposes:

• To process and deliver your order

• To contact you about your order or provide customer support

• To comply with legal and regulatory requirements

We will not use your personal information for marketing unless you have explicitly given consent.

14. Disclosure of Your Information

We may share your information only with:

• Delivery and courier partners for shipping purposes

• Payment service providers for processing payments

• Government authorities when required by law

We do not sell, rent, or trade your personal data to third parties.

15. Data Security

We take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse, including:

• Secure server storage

• Encrypted communications (HTTPS/SSL)

• Restricted staff access to personal data