terms and conditions

Please take time to read out terms and conditions and policies

  1. We are 100% online based E-Commerce store based in Kuala Lumpur ,Malaysia .
  2. Due to Huge amount of orders sometimes we do not have enough stock , please whatsApp us to get an update by giving us the SKU number of the product you are looking for .
  3. we deliver all over Malaysia using our delivery partners please allow us to give at least 3-4 business days for the items to arrive .With public holiday or due to weekends it might take 1 or 2 more days .5-6 Business days for Sabah and Sarawak .
  4. We also do COD but with atleast 80% payment upfront only for the area around KL or Selangor with above purchase above RM 2500. 
  5. Customers are advised to record a video while opening the package , if package is destroyed please return it back with the original box for the replacement delivery .
  6. We only sell original products with official warranty . 
  7. For  international orders/bulk orders please contact us first .
  8.  Digital Invoice will be issued for every product hence required no signature .Please keep it for warranty claim in future .
  9. We provide 7 days guarantee period which starts from the date you receive the order items. Certain products with a manufacturer’s defect are entitled to a ONE-to-ONE exchange.
  10. Pre-order products are available to purchase and will be shipped to you as soon as we receive the item from our suppliers.
  11. If you have any further question or require any assistant, kindly contact our Customer Service Team via Whatsapp or email.
  12. For tenders Please contact us first for more better rates .
  13. Refer to our Social Media accounts for update of new products .
  14. Please note that only deposit the money in the official company account MT-TECNO ENTERPRISE only. We will not be responsible for any loss.